Monitoring - We are monitoring intermittent access issues affecting a limited number of LucidLink filespaces using Wasabi object storage. Affected customers may experience connection errors, interrupted or partial file transfers, or brief difficulty accessing their filespace.

Wasabi has linked these recent cases to their scheduled infrastructure maintenance affecting subsets of storage resources. Wasabi has advised that these conditions are temporary and that service should recover automatically once the affected maintenance is complete.

While previously affected filespaces have recovered, we continue to receive isolated reports. We are working with Wasabi and monitoring for further impact.

Sep 01, 2026 - 16:10 UTC
LucidLink (North America) Operational
LucidLink (Latin America) Operational
LucidLink (Asia-Pacific) Operational
LucidLink (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Nov 8, 2026

No incidents reported today.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Resolved - This issue was resolved with the release of the updated clients on October 23rd.
Nov 3, 21:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 26, 08:49 UTC
Update - What's new
Following our earlier advisory (https://status.lucidlink.com/incidents/pyrcv6319vn6) about the eMudhra certificate issue, we have released updated LucidLink desktop clients that remove the affected third-party certificates from the client's list of trusted certificate authorities. We recommend that you install the update as soon as you are able.

Available downloads
Patches are now available on the [LucidLink Downloads](https://www.lucidlink.com/download) page for LucidLink 2.x and 3.x clients as well as mobile app stores.

What to do next
Please update all LucidLink desktop and mobile clients to the latest versions, and if you have any issues, please use the links below to get in touch.

If you have questions
As always, the LucidLink status page (https://status.lucidlink.com) and support portal for LucidLink 3.x (https://support.lucidlink.com) and LucidLink Classic / 2.X (https://support-classic.lucidlink.com) are available if you need additional information or assistance.

Thank you for being a LucidLink customer and for your prompt attention to this update.

Sincerely,
LucidLink Engineering

Oct 24, 16:19 UTC
Monitoring - What happened
This week, security researchers disclosed that eight certificates issued by eMudhra, a third-party certificate authority (CA), were created with weak cryptographic keys. eMudhra has revoked them, and Google, Mozilla, and Apple have removed trust in them. Like other software that bundles its own list of trusted CAs, the LucidLink desktop client needs an update. LucidLink’s servers and infrastructure are not affected.

How it relates to LucidLink
The LucidLink desktop client includes its own list of trusted certificate authorities. In theory, an attacker positioned on your network connection who had forged one of these certificates could attempt to impersonate a server to an out-of-date client. We have seen no indication that it has been attempted against LucidLink or our customers.

What are we doing
LucidLink is actively working to remove the affected third-party certificates from both LucidLink 2.x / Classic and LucidLink 3.x. We will release updated desktop clients as soon as our test process is complete, likely this weekend.

What’s next
We appreciate your partnership and we are committed to maintaining your trust. Please look out for a follow up email as our team works to deliver this patch asap.

As always, you have access to the LucidLink status page and our support team if you need additional assistance.

We will be back in touch shortly when fixes are available.

Sincerely,
Gregory Tomczyk
VP of Security

Oct 23, 17:17 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Oct 25, 2026

No incidents reported.