Update - After the initial IBM walkthrough and assessment, all three server rooms are intact, with no visible smoke or water damage.
- Server Room 1 remains without power due to non‑viable adjacent utility and cooling systems.
- The utility and cooling systems for Server Room 2 and Server Room 3 appear to be intact; however, additional control‑plane actions are required to restore customer access.
The recovery plan to restore customer access to resources in Server Room 2 and Server Room 3, while planning the migration of equipment and workloads from Server Room 1 to Server Room 3 is progressing as expected. IBM is working 24 hours a day, and we expect these actions to take several days to complete. IBM remains committed to transparent communications and will provide updates as we make progress on these actions.
IBM continues to recommend that customers invoke or remain on their disaster recovery paths while assessment and potential repair actions are under review. We are working closely with IBM and will continue coordinating directly with affected customers as additional information becomes available.
May 08, 2026 - 19:59 UTC
- Server Room 1 remains without power due to non‑viable adjacent utility and cooling systems.
- The utility and cooling systems for Server Room 2 and Server Room 3 appear to be intact; however, additional control‑plane actions are required to restore customer access.
The recovery plan to restore customer access to resources in Server Room 2 and Server Room 3, while planning the migration of equipment and workloads from Server Room 1 to Server Room 3 is progressing as expected. IBM is working 24 hours a day, and we expect these actions to take several days to complete. IBM remains committed to transparent communications and will provide updates as we make progress on these actions.
IBM continues to recommend that customers invoke or remain on their disaster recovery paths while assessment and potential repair actions are under review. We are working closely with IBM and will continue coordinating directly with affected customers as additional information becomes available.
May 08, 2026 - 19:59 UTC
Update - IBM continues to investigate the AMS03 data centre outage following the fire incident at the NorthC facility. The fire is reported to be contained, and NorthC is currently assessing damage to the underlying power infrastructure and associated repair timelines.
At this time, there is still no ETA for restoration. IBM continues to recommend that customers remain on disaster recovery or failover paths where available.
We are working closely with IBM and will continue coordinating directly with affected customers as additional information becomes available.
May 07, 2026 - 20:26 UTC
At this time, there is still no ETA for restoration. IBM continues to recommend that customers remain on disaster recovery or failover paths where available.
We are working closely with IBM and will continue coordinating directly with affected customers as additional information becomes available.
May 07, 2026 - 20:26 UTC
Identified - We have identified the cause of the degraded performance for filespaces in the ams03 region. IBM has reported a fire at the data center facility serving this region.
The facility has been safely evacuated with no injuries reported. IBM is currently working with emergency services to assess the impact on operations. While this is a third-party facility incident, we are monitoring the situation closely.
May 07, 2026 - 12:42 UTC
The facility has been safely evacuated with no injuries reported. IBM is currently working with emergency services to assess the impact on operations. While this is a third-party facility incident, we are monitoring the situation closely.
May 07, 2026 - 12:42 UTC
Investigating - Customers with IBM filespaces in the Amsterdam (ams03) region are experiencing degraded performance since 8:00 AM UTC on the 7th of May, 2026.
We are in contact with IBM and will update the status page upon progress.
May 07, 2026 - 09:03 UTC
We are in contact with IBM and will update the status page upon progress.
May 07, 2026 - 09:03 UTC
LucidLink (North America)
Operational
LucidLink (Latin America)
Operational
LucidLink (Asia-Pacific)
Operational
LucidLink (Europe)
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.